Help

  • What is MyIR Mobile?

    MyIR Mobile is an internet based portal that gives consumers access to their official state immunization records and other health-related information. In order to give you access to your records, we must first match your personal information with a record in the immunization registry.

  • What is an immunization registry?

    Immunization registries are confidential and managed by each state health department and the information they contain is submitted by participating health care providers such as pediatricians, primary care doctors and pharmacists.

  • What is MyIR Mobile used for?

    MyIR Mobile’s goal is to empower consumers with a history of their immunization information and recommend missing or future immunizations needed to protect against preventable disease. This information can be presented to healthcare providers, schools, daycares, athletic clubs etc. at the parent or guardian’s discretion.

  • Is MyIR Mobile Secure?

    The MyIR Mobile identity verification and record linking process was designed to keep you and your family’s information safe and secure. Please reference our privacy policy if you have additional questions.  Our policy complies with federal law and ensures that only authorized parents and guardians have access to their family’s health records.

  • What is your Privacy Policy?

    You can review our Privacy Policy anytime by clicking on “Register” and then selecting “Privacy Policy”, located above the Sign-Up button. If you are already signed in you will first need to click “Sign Out”, next select “Register”, then select “Privacy Policy”.

  • How do I add a child?

    You must first register for an account and log in. On the homepage click “Add Family Member”, located under the menu on the left-hand side of the page.

  • Why can’t I add my adult child? (or Why can’t I add anyone over the age of 18?)

    You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.

    MyIR will attempt to link a child’s record using the primary registrant’s phone number, name, and date or birth. You can update your name and phone number on the Profile page at any time. Once a MyIR member’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

  • How many phone numbers can I enter?

    MyIR allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call.

  • I don’t know what phone number to use.

    The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider.

    MyIR will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

  • Can I choose how I get my verification code for matching?

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto-dial call.

  • Unclear as to how the recommendations for your Immunization Needs are calculated?

    Recommendations made for your immunization needs are generated by STChealth and based upon the Advisory Committee on Immunization Practices (ACIP) accepted immunization practices and determined by your immunization histories in the state immunization information system.

  • How do I add a child?

    You must first register for an account and log in. On the homepage click “Add a Child”, located under the menu on the left hand side of the page.  You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.
    You can update your name and phone number on the Profile page at any time. Once an individual’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

  • How do I know what phone number to use?

    MyIR Mobile allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

     

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call. Tip: The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider. 

    MyIR Mobile will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

  • Can I change which number my verification code is sent to?

    Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR Mobile is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access. For further assistance, please see below for alternative verification methods in your state.

  • What if I don’t have access to the number that the verification code is sent to?

    The code will only be sent to what’s in the immunization registry.  You are able to update your phone number(s) for your account on the Profile page. In order to update your phone number(s) in the registry you will need to contact your healthcare provider or the state health department.

  • Why didn’t MyIR Mobile find a match?

    For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches with what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

  • What is the record linking process?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2-step verification process. Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information on the Profile page or see below for alternative verification options in your state.

    State-Assisted Verification Process

    Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed.  Tip:  You can click the chat icon and Athena will have additional details about the form.

    Please note that the wait time for a state-assisted record link may vary by time of year.

  • How does the record linking process work?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2 step verification process.
    Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information in the Profile page or see below for alternative verification options in your state.

    State-Assisted Verification Process

    Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed. Tip: You can click the chat icon and Athena will have additional details about the form.

    Please note that the wait time for a state-assisted record link may vary by time of year.

  • What do I do if I didn’t receive my verification code?

    Go into the Profile page and confirm your contact information was entered correctly. You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

  • My record is missing vaccines. How can I get it corrected?

    In order to make changes to your record you need to visit your healthcare provider.

  • I just got a vaccine but I don’t see it on my record.

    If you have received a vaccine since the last time you logged to your MyIR Mobile account, you will need to sign in to your account. Next, click the “Check for Updates” button under your immunizations tab on the right side of the screen. You will need to do this every time after you have received a new vaccine.

  • I moved. How do I get my records transferred to my new state?

    You are still able to access your MyIR account and the immunization records linked to that account.  However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

  • I used to live in another state. How do I get those records into MyIR Mobile?

    In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the state immunization registry, then they will link to MyIR.

  • How do I change my address or phone number?

    You can update your personal information on the Profile page at any time.

  • How do I change my name or date of birth?

    You can update your name or DOB on the Profile page at any time.

  • How do I update/reset my password?

    You can update your password on the Password page at any time.  If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

  • How do I delete my account?

    If you would like to delete your account, click on the chat icon and Athena will submit your request.

  • How do I remove a child from MyIR?

    Click on the child’s profile and you will see “Delete Profile” under the Save Changes button.

  • Why do you need my personal information?

    In order to protect your immunization records from unauthorized access, we use your personal information to search the state immunization registry for a matching record.

  • What if I don’t have an email address?

    In order to register for MyIR Mobile you will need an email address.

  • I forgot my Username.

    Your username is the email address you signed up your account with.

  • I entered a password, why doesn’t it let me sign up?

    Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.

  • MyIR Mobile Quick Reference Guide (2 Pages)
  • MyIR Mobile User Guide (18 Pages)
  • Exact Match and Document Access (Video)

     

  • Possible Match, Prompts User to Enter In Additional Phone Numbers (Video)

  • No Match (Video)

  • Add A Child (Video)

  • I got my COVID-19 vaccine in another state. Can I transfer those records to WA?

    Ultimately it would depend on where you received your vaccine. Washington would receive your vaccination data if the provider you went to participates in data exchange with Washington or if the provider reports vaccinations directly to the Washington Immunization Information System (WAIIS). If you have your vaccine record from out of state, and have a health care provider here in WA, you can ask your WA healthcare provider if they’re comfortable entering it into the WAIIS.

  • How do I print out my vaccination record?

    Once you’re logged in to MyIR Mobile, you can download a printable PDF.

  • I can't match in to MyIR. What do I do?

    Call the state COVID-19 hotline at 833-VAX-HELP.

  • I was not able to get matched in Maryland, how may I get more assistance with Matching?

    Yes, for Maryland State residents seeking matching assistance, please click on the Maryland State Records Request form below, complete and submit the form and someone from Maryland will contact you.

    Records Request Form

  • My login credentials aren’t working - what should I do?

    Your account was recently migrated from the legacy MyIR system to our new MyIR Mobile platform. You should have received an email with temporary login information – use these credentials to access your immunization records on MyIR Mobile.

  • I don’t see an email with temporary login credentials? What should I do?

    Click on the green chat icon in the bottom right corner of this page to receive assistance from Athena. She will walk you through the process of creating an account.

     

  • I am having trouble logging into my MyIR Mobile account but I need to access my records, can you help?

    You can login to your md.myir.net account at this link – please note that this page will be going away soon and we encourage you to transition to MyIR Mobile.

  • I would like to speak with a live agent for assistance with MyIR Arizona, is there a phone number I can call?

    Yes, Live Agents are available for MyIR Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Please call this phone number: 1-855-245-2010

  • I would like to chat with a live agent for assistance with MyIR Arizona, is that possible?

    Yes, Live Agents are available for chat for the state of Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Click on the chat link here: www.myirmobile.com/azchat

     

  • I would like assistance with MyIR Arizona, how may I contact support by email?

    Please click on the link below to complete the MyIR Arizona Support Form and someone will get back with you. https://myirmobile.com/feedback-form/

Still Can’t find an answer to your question or would like to leave us feedback? Click on the chat icon and Athena will be able to assist you.