Help

 

 

  • What is MyIR Mobile?

    MyIR Mobile is an internet based portal that gives consumers access to their official state immunization records and other health-related information. In order to give you access to your records, we must first match your personal information with a record in the immunization registry.

  • What is an immunization registry?

    Immunization registries are confidential and managed by each state health department and the information they contain is submitted by participating health care providers such as pediatricians, primary care doctors and pharmacists.

  • What is MyIR Mobile used for?

    MyIR Mobile’s goal is to empower consumers with a history of their immunization information and recommend missing or future immunizations needed to protect against preventable disease. This information can be presented to healthcare providers, schools, daycares, athletic clubs etc. at the parent or guardian’s discretion.

  • Is MyIR Mobile Secure?

    The MyIR Mobile identity verification and record linking process was designed to keep you and your family’s information safe and secure. Please reference our privacy policy if you have additional questions.  Our policy complies with federal law and ensures that only authorized parents and guardians have access to their family’s health records.

  • How do I add a child?

    You must first register for an account and log in. On the homepage click “Add a Child”, located under the menu on the left hand side of the page.  You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.
    You can update your name and phone number on the Profile page at any time. Once an individual’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

  • How do I know what phone number to use?

    MyIR Mobile allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

     

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call. Tip: The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider. 

    MyIR Mobile will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

  • Can I change which number my verification code is sent to?

    Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR Mobile is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access. For further assistance, please see below for alternative verification methods in your state.

  • What if I don’t have access to the number that the verification code is sent to?

    The code will only be sent to what’s in the immunization registry.  You are able to update your phone number(s) for your account on the Profile page. In order to update your phone number(s) in the registry you will need to contact your healthcare provider or the state health department.

  • Why didn’t MyIR Mobile find a match?

    For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches with what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

  • How does the record linking process work?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2 step verification process.
    Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information in the Profile page or see below for alternative verification options in your state.

    State-Assisted Verification Process
    Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account they will send an email confirmation with instructions on how to proceed.  Click here for a list of participating states: Please note that the wait time for a state-assisted record link  may vary by time of year.

  • Is there another way to link my record?

    Third Party Verification Process
    A participating healthcare provider or pharmacist can verify your identity and link your records. However, you must visit in person to have your records linked this way.  Contact your local state health department to learn which healthcare providers or pharmacists are participating.

  • What do I do if I didn’t receive my verification code?

    Go into the Profile page and confirm your contact information was entered correctly. You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

  • My record is missing vaccines. How can I get it corrected?

    In order to make changes to your record you need to visit your healthcare provider.

  • I moved. How do I get my records transferred to my new state?

    You are still able to access your MyIR account and the immunization records linked to that account.  However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

  • I used to live in another state. How do I get those records into MyIR Mobile?

    In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the state immunization registry, then they will link to MyIR.

  • How do I change my address or phone number?

    You can update your personal information on the Profile page at any time.

  • How do I change my name or date of birth?

    You can update your name or DOB on the Profile page at any time.

  • How do I update/reset my password?

    You can update your password on the Password page at any time.  If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

  • Why do you need my personal information?

    In order to protect your immunization records from unauthorized access, we use your personal information to search the state immunization registry for a matching record.

  • What if I don’t have an email address?

    In order to register for MyIR Mobile you will need an email address.

  • I entered a password, why doesn’t it let me sign up?

    Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.