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MyIR Mobile is an internet based portal that gives consumers access to their official state immunization records and other health-related information. In order to give you access to your records, we must first match your personal information with a record in the immunization registry.

Immunization registries are confidential and managed by each state health department and the information they contain is submitted by participating health care providers such as pediatricians, primary care doctors and pharmacists.

MyIR Mobile’s goal is to empower consumers with a history of their immunization information and recommend missing or future immunizations needed to protect against preventable disease. This information can be presented to healthcare providers, schools, daycares, athletic clubs etc. at the parent or guardian’s discretion.

The MyIR Mobile identity verification and record linking process was designed to keep you and your family’s information safe and secure. Please reference our privacy policy if you have additional questions.  Our policy complies with federal law and ensures that only authorized parents and guardians have access to their family’s health records.

Athena is MyIR Mobile’s Intelligent Customer Agent. Athena is available to answer your questions 24/7 and can provide additional resources for you if needed. Click on the chat icon on any page, at any time to receive support.

You must first register for an account and log in. On the homepage click  “Add Family Member”, located under the menu on the left-hand side of the page.

You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.

MyIR will attempt to link a child’s record using the primary registrant’s phone number, name, and date or birth. You can update your name and phone number on the Profile page at any time. Once a MyIR member’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

MyIR allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call.

The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider.

MyIR will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto-dial call.

Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access.

For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

 

In order to protect your immunization records from unauthorized access, MyIR utilizes a 2-step verification process. Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information on the Profile page or see below for alternative verification options in your state.

 

 

Go into the Profile page and confirm your contact information was entered correctly.  You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

 

 

In order to make changes to your record, you need to visit your healthcare provider.

 

 

If you have received a vaccine since the last time you logged to your MyIR Mobile account, you will need to sign in to your account.  Next, click the “Check for Updates” button under your immunizations tab on the right side of the screen. You will need to do this every time after you have received a new vaccine.

 

 

You are still able to access your MyIR account and the immunization records linked to that account. However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

 

 

 

In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the immunization registry which will then link to MyIR

 

 

 

You can update your personal information on the Profile page at any time.

 

 

 

 

You can update your name or DOB on the Profile page at any time.

 

 

 

 

You can update your password on the Password page at any time.

If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

 

 

 

 

 

If you would like to delete your account, click on the chat icon and Athena will submit your request.

 

 

 

 

 

 

Click on the child’s profile and you will see “Delete Profile” under the Save Changes button.

 

 

 

 

 

 

In order to register for MyIR Mobile you will need an email address

 

 

 

 

 

 

Your username is the email address you signed up your account with.

 

 

 

 

 

 

 

Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.

 

 

 

 

 

 

 

In order to protect your immunization records from unauthorized access, we use your personal information to search the immunization registry for a matching record.

 

 

 

 

 

 

 

 

Your immunization record is a complete record of all the immunization shots that you have received regardless of valid or invalid status. The state certificates only display valid immunization doses.

If you have any questions as to the validity of a dose please contact your provider or your local health department.

 

 

 

 

 

 

 

 

 

 

 

MyIR utilizes an integrated CDSi forecaster that may differ from what the states or jurisdictions have. STChealth is continuously making updates based upon CDC guidance and guidelines. If you have questions please contact support. 

 

 

You must first register for an account and log in. On the homepage click “Add a Child”, located under the menu on the left hand side of the page.  You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.
You can update your name and phone number on the Profile page at any time. Once an individual’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

MyIR Mobile allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

 

For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call. Tip: The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider. 

MyIR Mobile will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR Mobile is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access. For further assistance, please see below for alternative verification methods in your state.

The code will only be sent to what’s in the immunization registry.  You are able to update your phone number(s) for your account on the Profile page. In order to update your phone number(s) in the registry you will need to contact your healthcare provider or the state health department.

For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches with what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

In order to protect your immunization records from unauthorized access, MyIR utilizes a 2-step verification process. Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information on the Profile page or see below for alternative verification options in your state.

State-Assisted Verification Process

Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed.  Tip:  You can click the chat icon and Athena will have additional details about the form.

Please note that the wait time for a state-assisted record link may vary by time of year.

In order to protect your immunization records from unauthorized access, MyIR utilizes a 2 step verification process.
Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information in the Profile page or see below for alternative verification options in your state.

State-Assisted Verification Process

Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed. Tip: You can click the chat icon and Athena will have additional details about the form.

Please note that the wait time for a state-assisted record link may vary by time of year.

Go into the Profile page and confirm your contact information was entered correctly. You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

In order to make changes to your record you need to visit your healthcare provider.

If you have received a vaccine since the last time you logged to your MyIR Mobile account, you will need to sign in to your account. Next, click the “Check for Updates” button under your immunizations tab on the right side of the screen. You will need to do this every time after you have received a new vaccine.

You are still able to access your MyIR account and the immunization records linked to that account.  However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the state immunization registry, then they will link to MyIR.

You can update your personal information on the Profile page at any time.

You can update your name or DOB on the Profile page at any time.

You can update your password on the Password page at any time.  If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

If you would like to delete your account, click on the chat icon and Athena will submit your request.

Click on the child’s profile and you will see “Delete Profile” under the Save Changes button.

In order to protect your immunization records from unauthorized access, we use your personal information to search the state immunization registry for a matching record.

In order to register for MyIR Mobile you will need an email address.

Your username is the email address you signed up your account with.

Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.

Click here to view the MyIR Mobile Quick Reference Guide

Click here to view the MyIR Mobile User Guide

This tab will allow you and your children to connect to multiple states immunization registries.

The ‘Primary’ connection refers to the specific state in which you would like to get updates from. When you click on the ‘Check for Updates’ button that is the state’s immunization registry that it will attempt to pull in updated immunization information.

 

Today you are able to be connected to 6 states. Arizona, Louisiana, Maryland, Mississippi, North Dakota, and Washington.

We are continuously working with new states so stay on the lookout for additional connections.

MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

For Washington State residents that have an urgent COVID-19 related issue, please call the state COVID-19 hotline direct at: 1-833-VAX-HELP or 1-833-829-4357.

For all other MyIR support issues, please click on the link below to complete the Washington State Department of Health Support Form.  Once completed and submitted, someone from the Washington Department of Health will contact you within 3 business days.

Washington State Support Form here: https://redcap.link/MyIR_HelpRequest

Ultimately it would depend on where you received your vaccine. Washington would receive your vaccination data if the provider you went to participates in data exchange with Washington or if the provider reports vaccinations directly to the Washington Immunization Information System (WAIIS). If you have your vaccine record from out of state, and have a health care provider here in WA, you can ask your WA healthcare provider if they’re comfortable entering it into the WAIIS.

Once you’re logged in to MyIR Mobile, you can download a printable PDF.

Call the state COVID-19 hotline at 833-VAX-HELP.

Yes, Live Agents are available for MyIR Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Please call this phone number: 1-855-245-2010

Yes, Live Agents are available for chat for the state of Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Click on the chat link here: www.myirmobile.com/azchat

 

Please click on the link below to complete the MyIR Arizona Support Form and someone will get back with you. https://myirmobile.com/feedback-form/

MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

Yes, Live Agents are available for MyIR Louisiana, Monday – Friday, 9:00 AM – 5:00 PM CST (excluding state holidays). Please call this phone number: 1-844-211-0215

Yes, Live Agents are available for chat for the MyIR Louisiana, Monday – Friday, 9:00 AM – 5:00 PM CST (excluding state holidays). Click on the chat link here: www.myirmobile.com/lachat

 

Please click on the link below to complete the MyIR Arizona Support Form and someone will get back with you.

MyIR Support Form – MyIR Mobile

MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

Yes, for Maryland State residents seeking matching assistance, please click on the Maryland State Records Request form below, complete and submit the form and someone from Maryland will contact you.

Maryland Records Request Form