Help

  • What is a QR code?

    A QR code is a type of barcode that can be read easily by a digital device and which stores information as a series of pixels in a square-shaped grid.

  • What is in the QR code?

    Your Name, Date of Birth, COVID-19 Vaccine Administration date, Vaccine Manufacturer, and Lot Number.

  • What is a SMART Health Card?

    SMART Health Cards are a verifiable record of your vaccination history. It has a QR code that can be scanned to share your records with others if you choose. The SMART Health Cards integrated with MyIR Mobile currently contain only your COVID-19 vaccination status that is on record with the State Immunization Health Department. You can find out more information on SMART Health Cards at https://smarthealth.cards/.

  • Can I use my phone for scanning?

    No, this QR code can only be used by scanners that are enabled to read SMART Health Card (VCI) specifications.

  • Can I print my QR Code?

    Yes. You can present a printed paper copy of your QR Code for scanning by SMART Health Card (VCI) enabled scanner.

  • Where does it redirect users to?

    Nowhere, this type of QR code is not sending the reader to any specific location. It allows the reader to have access to the specific items embedded within the QR code.

  • Who can scan the QR code?

    Only SMART Health Card Compliance devices can scan and read this QR code.

  • Can I save my digital vaccine record on an iPhone?

    You can send your digital vaccine record to your Apple Wallet.

    Alternatively, you can take a screenshot of your Digital COVID-19 Vaccine Record and save it to your camera roll.

     

  • Can I save my digital vaccine record on an Android?

    You can send your digital vaccine record to your Samsung Pay or your Google Pay.

    Alternatively, you can take a screenshot of your Digital COVID-19 Vaccine Record and save it to your camera roll.

     

     

  • If I get an additional dose, will it show up on my digital vaccine record?

    Your digital vaccine record does not automatically update. If you receive an additional dose of the COVID-19 vaccine you will need to click the Check for Updates button to refresh your record.

  • Is the QR code secure?

    The QR code is a SMART Health Card, a secure copy of your COVID-19 vaccination record. More information about SMART Health Cards can be found at https://smarthealth.cards/ . To protect your privacy, the QR code can only be scanned and read by a SMART Health Card compliant device.

    Additionally, the SMART Health Card does contain Personal Health Information (PHI) that is able to be scanned, read, and potentially saved by a SMART Health Card compliant device. It is up to the users sole discretion to provide this information at their own risk.

  • Why can I not get a QR code?

    Please note that currently the District of Colombia, North Dakota and West Virginia no longer have access to QR Codes after February 16, 2022. You may contact your state Department of Health for more information.

    If you are in another state other than the two listed above and are not able to access your QR code please click on the chat icon and Athena will be able to further assist you.

     

     

     

  • Why is my old QR code not working?

    The SMART Health Cards have been updated to reflect the specific state issuing the SMART Health Card. You will need to log into MyIR to get your new state issued QR code.

     

     

     

     

  • What is MyIR Mobile?

    MyIR Mobile is an internet based portal that gives consumers access to their official state immunization records and other health-related information. In order to give you access to your records, we must first match your personal information with a record in the immunization registry.

  • What is an immunization registry?

    Immunization registries are confidential and managed by each state health department and the information they contain is submitted by participating health care providers such as pediatricians, primary care doctors and pharmacists.

  • What is MyIR Mobile used for?

    MyIR Mobile’s goal is to empower consumers with a history of their immunization information and recommend missing or future immunizations needed to protect against preventable disease. This information can be presented to healthcare providers, schools, daycares, athletic clubs etc. at the parent or guardian’s discretion.

  • Is MyIR Mobile Secure?

    The MyIR Mobile identity verification and record linking process was designed to keep you and your family’s information safe and secure. Please reference our privacy policy if you have additional questions.  Our policy complies with federal law and ensures that only authorized parents and guardians have access to their family’s health records.

  • What is MyIR Athena?

    Athena is MyIR Mobile’s Intelligent Customer Agent. Athena is available to answer your questions 24/7 and can provide additional resources for you if needed. Click on the chat icon on any page, at any time to receive support.

  • How do I add a child?

    You must first register for an account and log in. On the homepage click  “Add Family Member”, located under the menu on the left-hand side of the page.

  • Why can’t I add my adult child? (or Why can’t I add anyone over the age of 18?)

    You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.

    MyIR will attempt to link a child’s record using the primary registrant’s phone number, name, and date or birth. You can update your name and phone number on the Profile page at any time. Once a MyIR member’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

  • How many phone numbers can I enter?

    MyIR allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call.

  • I don’t know what phone number to use.

    The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider.

    MyIR will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

  • Can I choose how I get my verification code for matching?

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto-dial call.

  • Can I change which number my verification code is sent to?

    Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access.

  • Why didn’t MyIR find a match?

    For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

     

  • What is the record linking process?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2-step verification process. Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information on the Profile page or see below for alternative verification options in your state.

     

     

  • I didn’t receive my verification code. Now what?

    Go into the Profile page and confirm your contact information was entered correctly.  You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

     

     

  • My record is missing vaccines. How can I get it corrected?

    In order to make changes to your record, you need to visit your healthcare provider.

     

     

  • I just got a vaccine but I don’t see it on my record.

    If you have received a vaccine since the last time you logged to your MyIR Mobile account, you will need to sign in to your account.  Next, click the “Check for Updates” button under your immunizations tab on the right side of the screen. You will need to do this every time after you have received a new vaccine.

     

     

  • I moved. How do I get my records transferred to my new state?

    You are still able to access your MyIR account and the immunization records linked to that account. However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

     

     

     

  • I used to live in another state. How do I get those records into MyIR?

    In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the immunization registry which will then link to MyIR

     

     

     

  • How do I change my address or phone number?

    You can update your personal information on the Profile page at any time.

     

     

     

     

  • How do I change my name or DOB?

    You can update your name or DOB on the Profile page at any time.

     

     

     

     

  • How do I update/reset my password?

    You can update your password on the Password page at any time.

    If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

     

     

     

     

     

  • How do I delete my account?

    If you would like to delete your account, click on the chat icon and Athena will submit your request.

     

     

     

     

     

     

  • How do I remove a child from MyIR?

    Click on the child’s profile and you will see “Delete Profile” under the Save Changes button.

     

     

     

     

     

     

  • What if I don’t have an email address?

    In order to register for MyIR Mobile you will need an email address

     

     

     

     

     

     

  • I forgot my Username.

    Your username is the email address you signed up your account with.

     

     

     

     

     

     

     

  • I entered a password, why doesn’t it let me sign up?

    Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.


     

     

     

     

     

     

     

  • Why do you need my personal information?

    In order to protect your immunization records from unauthorized access, we use your personal information to search the immunization registry for a matching record.

     


     

     

     

     

     

     

     

  • Why do some of my immunizations show on my record and not on the state certificates?

    Your immunization record is a complete record of all the immunization shots that you have received regardless of valid or invalid status. The state certificates only display valid immunization doses.

    If you have any questions as to the validity of a dose please contact your provider or your local health department.

     

     

     

     


     

     

     

     

     

     

     

  • Why does my Immunization Needs have different information than what my doctor or the Department of Health have?

    MyIR utilizes an integrated CDSi forecaster that may differ from what the states or jurisdictions have. STChealth is continuously making updates based upon CDC guidance and guidelines. If you have questions please contact support. 

     

     

  • How do I add a child?

    You must first register for an account and log in. On the homepage click “Add a Child”, located under the menu on the left hand side of the page.  You can only add children under the age of 18. Children over the age of 18 are considered adults by the state health department and must have their own account.
    You can update your name and phone number on the Profile page at any time. Once an individual’s immunization records have been linked they cannot be unlinked so you can change or update profile information without affecting currently linked individuals.

  • How do I know what phone number to use?

    MyIR Mobile allows you to enter up to four phone numbers that may be associated with your immunization records. The record linking process will use all four numbers when searching the immunization registry (but only one phone number has to match). You can update your phone number(s) at any time on the Profile page.

     

    For each phone number, you can decide whether or not you want to receive your verification code via a text message or an auto dial call. Tip: The phone number on file with your immunization record is likely the same phone number(s) on file with your primary healthcare provider. 

    MyIR Mobile will not be able to link your record if one of the phone numbers used does not match what is on file with the state health department.

  • Can I change which number my verification code is sent to?

    Your verification code will be sent to the phone number that is in the immunization registry and unfortunately MyIR Mobile is not able to send it to a different phone number. This is to protect your immunization records from unauthorized access. For further assistance, please see below for alternative verification methods in your state.

  • What if I don’t have access to the number that the verification code is sent to?

    The code will only be sent to what’s in the immunization registry.  You are able to update your phone number(s) for your account on the Profile page. In order to update your phone number(s) in the registry you will need to contact your healthcare provider or the state health department.

  • Why didn’t MyIR Mobile find a match?

    For security purposes, your immunization records cannot be linked to your MyIR account unless your registration information matches with what is in the immunization registry. If a match is not found, it may be because some of your information in the immunization registry is different from what you entered at the time of registration. You can update your personal information on the Profile page at any time and try again to link your records. If you believe your information is correct and a match is still not found, please see below for alternative verification methods in your state. Tip: Your address and phone number on file with the immunization registry is likely the same as what’s on file with your primary healthcare provider.

  • What is the record linking process?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2-step verification process. Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information on the Profile page or see below for alternative verification options in your state.

    State-Assisted Verification Process

    Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed.  Tip:  You can click the chat icon and Athena will have additional details about the form.

    Please note that the wait time for a state-assisted record link may vary by time of year.

  • How does the record linking process work?

    In order to protect your immunization records from unauthorized access, MyIR utilizes a 2 step verification process.
    Your registration information is used to locate an exact record match in the immunization registry. If an exact match is found, a verification code will be sent to the matching phone number. You must enter that code, then your record will be linked and can be viewed on the Immunizations page. If an exact match for you or your dependents is not found in the immunization registry, you can update your information in the Profile page or see below for alternative verification options in your state.

    State-Assisted Verification Process

    Some states provide the option to submit an immunization record release form to the health department via email, fax or regular mail. If the health department is able to manually link your records to your MyIR account, they will send an email confirmation with instructions on how to proceed. Tip: You can click the chat icon and Athena will have additional details about the form.

    Please note that the wait time for a state-assisted record link may vary by time of year.

  • What do I do if I didn’t receive my verification code?

    Go into the Profile page and confirm your contact information was entered correctly. You can update your contact information on the Profile page at any time and try again.  If you still don’t get the verification code, it could be because your phone settings need updating. Please ensure that your phone is able to receive either a phone call or text message from an outside phone number.

  • My record is missing vaccines. How can I get it corrected?

    In order to make changes to your record you need to visit your healthcare provider.

  • I just got a vaccine but I don’t see it on my record.

    If you have received a vaccine since the last time you logged to your MyIR Mobile account, you will need to sign in to your account. Next, click the “Check for Updates” button under your immunizations tab on the right side of the screen. You will need to do this every time after you have received a new vaccine.

  • I moved. How do I get my records transferred to my new state?

    You are still able to access your MyIR account and the immunization records linked to that account.  However, to create a record in your new state immunization registry, please print your records and give a copy to your new healthcare provider.

  • I used to live in another state. How do I get those records into MyIR Mobile?

    In order to protect your privacy a healthcare provider or health department official needs to verify your immunizations and add your records to the state immunization registry, then they will link to MyIR.

  • How do I change my address or phone number?

    You can update your personal information on the Profile page at any time.

  • How do I change my name or date of birth?

    You can update your name or DOB on the Profile page at any time.

  • How do I update/reset my password?

    You can update your password on the Password page at any time.  If you forgot your password, click on the ‘Forgot Password’ link on the Sign In page.

  • How do I delete my account?

    If you would like to delete your account, click on the chat icon and Athena will submit your request.

  • How do I remove a child from MyIR?

    Click on the child’s profile and you will see “Delete Profile” under the Save Changes button.

  • Why do you need my personal information?

    In order to protect your immunization records from unauthorized access, we use your personal information to search the state immunization registry for a matching record.

  • What if I don’t have an email address?

    In order to register for MyIR Mobile you will need an email address.

  • I forgot my Username.

    Your username is the email address you signed up your account with.

  • I entered a password, why doesn’t it let me sign up?

    Passwords must contain at least 1 uppercase letter, 1 number, and a minimum of 8 characters.

  • MyIR Mobile Quick Reference Guide (2 Pages)
  • MyIR Mobile User Guide (18 Pages)
  • Exact Match and Document Access (Video)

     

  • Possible Match, Prompts User to Enter In Additional Phone Numbers (Video)

  • No Match (Video)

  • Add A Child (Video)

  • What is the new Connections tab?

    This tab will allow you and your children to connect to multiple states immunization registries.

  • What is the Primary Connection?

    The ‘Primary’ connection refers to the specific state in which you would like to get updates from. When you click on the ‘Check for Updates’ button that is the state’s immunization registry that it will attempt to pull in updated immunization information.

     

  • How many states can I connect to?

    Today you are able to be connected to 6 states. Arizona, Louisiana, Maryland, Mississippi, North Dakota, and Washington.

    We are continuously working with new states so stay on the lookout for additional connections.

  • How do I get matched to different states?

    MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

  • I am unable to get a match, how can I get assistance?

    For Washington State residents that have an urgent COVID-19 related issue, please call the state COVID-19 hotline direct at: 1-833-VAX-HELP or 1-833-829-4357.

    For all other MyIR support issues, please click on the link below to complete the Washington State Department of Health Support Form.  Once completed and submitted, someone from the Washington Department of Health will contact you within 3 business days.

    Washington State Support Form here: https://redcap.link/MyIR_HelpRequest

  • I got my COVID-19 vaccine in another state. Can I transfer those records to WA?

    Ultimately it would depend on where you received your vaccine. Washington would receive your vaccination data if the provider you went to participates in data exchange with Washington or if the provider reports vaccinations directly to the Washington Immunization Information System (WAIIS). If you have your vaccine record from out of state, and have a health care provider here in WA, you can ask your WA healthcare provider if they’re comfortable entering it into the WAIIS.

  • How do I print out my vaccination record?

    Once you’re logged in to MyIR Mobile, you can download a printable PDF.

  • I can't match in to MyIR. What do I do?

    Call the state COVID-19 hotline at 833-VAX-HELP.

  • I would like to speak with a live agent for assistance with MyIR Arizona, is there a phone number I can call?

    Yes, Live Agents are available for MyIR Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Please call this phone number: 1-855-245-2010

  • I would like to chat with a live agent for assistance with MyIR Arizona, is that possible?

    Yes, Live Agents are available for chat for the state of Arizona, Monday – Friday, 9:00 AM – 5:00 PM MST (excluding state holidays). Click on the chat link here: www.myirmobile.com/azchat

     

  • I would like assistance with MyIR Arizona, how may I contact support by email?

    Please click on the link below to complete the MyIR Arizona Support Form and someone will get back with you. https://myirmobile.com/feedback-form/

  • How do I get matched to different states?

    MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

  • I would like to speak with a live agent for assistance with MyIR Louisiana, is there a phone number I can call?

    Yes, Live Agents are available for MyIR Louisiana, Monday – Friday, 9:00 AM – 5:00 PM CST (excluding state holidays). Please call this phone number: 1-844-211-0215

  • I would like to chat with a live agent for assistance with MyIR Louisiana, is that possible?

    Yes, Live Agents are available for chat for the MyIR Louisiana, Monday – Friday, 9:00 AM – 5:00 PM CST (excluding state holidays). Click on the chat link here: www.myirmobile.com/lachat

     

  • I would like assistance with MyIR Louisiana, how may I contact support by email?

    Please click on the link below to complete the MyIR Arizona Support Form and someone will get back with you.

    MyIR Support Form – MyIR Mobile

  • How do I get matched to different states?

    MyIR will use the same matching algorithms that are in place today, name, date of birth, and phone number. If those elements are not able to be matched you will be able to utilize Athena to get matching assistance.

  • I was not able to get matched in Maryland, how may I get more assistance with Matching?

    Yes, for Maryland State residents seeking matching assistance, please click on the Maryland State Records Request form below, complete and submit the form and someone from Maryland will contact you.

    Maryland Records Request Form

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